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A supervisory campaign revealed shortcomings in advertisements for car credits

The results of a supervisory campaign conducted by the Consumer Ombudsman and the state regional administrative authorities and published in May 2017 showed that advertisements for car credit provide incomplete or unclear information. Of the 1,078 car advertisements reviewed by the state regional administrative authorities, more than half advertised credits with inadequate information. 

In many advertisements, only one aspect of the credit terms was emphasised while the remaining mandatory information was provided in the fine print. According to consumer protection regulations, however, all the credit terms must be presented clearly and concisely.

As part of the supervisory campaign, the Consumer Ombudsman also reviewed television advertising on car credit. In advertisements shown on television, the mandatory information on credit terms were typically presented at a very fast pace and in fine print so that the viewers were not be able to observe them in a normal viewing situation.

The Consumer Ombudsman will continue close monitoring of car credit advertising and will address any issues with relevant operators.